How to contact Relyve support

Use the support form for a question about a gallery, your account, billing, or a delivery. Write what you were trying to do and what happened. Relyve reads every request and replies by email.

You can also email hello@relyve.co. Priority support is included on the 1 TB and 3 TB plans. Other plans include email support.

What to include in a support request

A useful support request explains what you expected, what happened instead and where you saw it. Include the gallery name, the affected file name when relevant, your device and browser or app, the approximate time and the exact status or message shown on screen.

For an upload issue, mention whether the file is preparing, uploading, waiting for a connection, failed or processing. For a custom domain, include the subdomain and current verification status, but do not send account passwords or credentials for your domain provider.

Before you send the request

1. Check the relevant help article and try the listed steps once.
2. Confirm whether the issue affects one file, one gallery or the whole account.
3. Take a screenshot that shows the status without exposing private client information.
4. Use the support form or email hello@relyve.co with those details.

Never send your Relyve account password, a client’s gallery password or payment details in a support message.